Postage & Returns
We mostly use DPD Couriers for our deliveries. We also use AnPost for small items that could be misplaced by couriers or if the DPD driver comes early.
All items are trackable and have a recorded delivery. We aim to deliver within three working days, but 90% of our orders are delivered the day after the order is placed.
If you have not received your order within three working days please let us know immediately. This is important as we really want to get your items delivered as quickly as possible.
All faulty items will be repaired or replaced within warranty, which is a minimum of one year. All end user damage voids the warranty, but may still be repaired by us for a fee. Most of our recorders and cameras carry a two year warranty and some have a 3 year warranty - contact us for further information about any item.
All returned normal-stock items which were correctly delivered will be charged a 5% re-stocking fee and must be returned un-opened and in re-saleable condition within one month, if you paid for delivery you will be 100% refunded, excluding the cost of delivery. Damaged or used items will not be refunded. Used items that you are unhappy with may still be returned within one month, but as these items are no longer brand new and re-saleable these items will not receive a full refund.
All special order items that are returned will be charged a 20% fee.
Specially comissioned Digital Video Recorders cannot be returned as they are specially made. Special exclusion for IP cameras and Network Video Recorders: Not all Network IP cameras work with all Network Video recorders. When buying IP cameras or NVRs, please make sure that you use the same brand for both camera and recorder. Most of our recorders work with most ONVIF-compatible cameras and vise versa. However, if you want to mix and match different brands of IP Network equipment you must talk to us first BEFORE ordering. If you order from us without talking to us first when mixing brands, then the liability is no longer with CCTV Ireland. CCTV Ireland will still take back the equipment ordered, but you will be charged a 20% fee, plus original delivery costs. This does not effect our TVI analogue range of cameras and recorders as you can use any brand/make/model of TVI Analogue you want, once the equipment has BNC connectors it will work with our entire analogue range.
We promise to adhere to the EU Distance Selling Directive
We only sell to countries within the EU. Contact us for further details at firstname.lastname@example.org or 045 885694